School of Wok 12"/30cm Pre-Seasoned Carbon Steel Wok

At Dexam we want you to be delighted every time you shop, but if for some reason you aren’t totally satisfied with your goods, you can return them to us in their original condition. If you would like to return an item you have ordered through our website, please first check our terms below:

Up to 30 days from delivery
Within 30 days of the date you received your order you may return an item if it is faulty or you reject it because: it is not as described on our website, or not fit for the purpose intended or shown, or not of satisfactory quality, including durability. We will refund the full cost of the item and the cost of returning it by first class post to us.
See – How do I return an item to Dexam below.

Up to 90 days from delivery
Within 90 days of the date you received your order, you may return an item for any reason. The item must be unused and must be in its undamaged original packaging. We will refund the full cost of the product and the original postage for shipping to you.  
See – How do I return and item to Dexam below.

Up to 6 months from delivery
Within 6 months of the date you received your order you may return an item if it is faulty. We may offer to repair or replace the item at our cost, including postage. The decision whether to repair or replace the item is at our discretion.
See – How do I return an item to Dexam below.

Up to 6 years from delivery
If your product does not last a reasonable length of time, we may refund you some or all of your money back. We will honour guarantees offered by us on our products and will consider refunds or replacements on a case by case basis. It is for you to prove that the product has not failed because of misuse.
See – How do I return an item to Dexam below.

NB – Please take care to fully inspect your goods to make sure you are happy with them before disposing of the packaging as failure to do so may result in us being unable to refund you.

How do I return an item to Dexam?

Please do not send product(s) back to us without contacting us first. Please telephone our friendly Customer Services team on 01730 811888 during working hours (Monday to Friday 9am to 5pm) or alternatively email cs@dexam.co.uk to obtain authorisation and a returns number. Please have your Order Number handy when contacting us (to save you time), it is in the top right hand corner of your Delivery Note.

There is a returns slip at the bottom of the delivery note that came with your order. Please fill this in, detach and enclose the returns slip with the item(s) you are returning.
NB – You do not need to send back the delivery note as this is your invoice.

Please make sure you package all items securely and sufficiently to withstand delivery. Failure to do so may result in Dexam being unable to refund you.

Please arrange dispatch with your chosen carrier and ensure that you are able to track the return.